LEGAL REFERENCE

How We Handle Your Account Data

This is the autospin privacy policy — the page that tells you exactly what we collect when you open an account, load a slot room or place a...

Plain-English PolicyData You ControlAccount-Level PrivacyIndonesia ComplianceUpdated Regularly
Account access Read FAQ
autospin How We Handle Your Account Data

Our Privacy Posture, Section by Section

We collect the data needed to run your account: your registration details, the device you sign in from, the games you open, and the payment references that move funds in and out. Where local law permits, we keep this data inside encrypted systems and only share it with processors who help us settle deposits, verify identity or keep the lobby stable. We

don't sell your details to advertising brokers. If you're in a supported Indonesia region, you can ask us to export, correct or delete your record at any time, and we'll respond inside the windows our jurisdiction sets. This policy applies across desktop and mobile, and across every product surface — casino tables, slot rooms and sportsbook markets included.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

How to Reach Our Privacy Desk

Email the privacy team Send your data request to our privacy inbox...
Live chat from the lobby Open the chat bubble inside the lobby and...
In-account settings Head to your account panel to download a...
PLATFORM TRUST SIGNALS

How This Policy Is Reviewed

Legal sign-off

Every revision of this policy is checked by counsel familiar with Indonesia data rules before it goes live, so the...

Engineering audit

Our platform team maps each clause to a real database table or log pipeline. If a sentence here doesn't match...

Versioned history

We keep a timestamped record of every privacy update. When something changes, the date at the bottom of this page...

Processor list

We track every third party that touches your data — payment partners, KYC vendors, hosting providers — and only onboard...

Encryption baseline

Account credentials, payment references and session tokens are encrypted at rest and in transit. Internal access is gated by role...

User-led requests

Export, correction and deletion requests are handled by a named team, not a queue. You get a confirmation, an estimated...

Consistency Across Our Policy Pages

Privacy PolicyThis page — covers what data we collect, why we hold it, how long it stays, and the rights you have to change or remove it from your account.
Terms of ServiceSits alongside this policy and covers the rules of using the lobby. Where the two overlap on data, the privacy wording here is the one that controls.
Cookie NoticeLists every cookie and similar tracker the site sets, what each one does, and how to switch the optional ones off from your browser or our consent banner.
KYC StatementExplains the identity checks we run for supported Indonesia regions, including which documents we accept and how long verification artefacts are retained.
Acceptable UseDescribes behaviours that can pause or close an account. Linked from this policy because account closure interacts with how long we keep your data.
Complaints PathThe route for privacy complaints if our first reply doesn't resolve the issue. Mirrors the same email and chat channels listed in the support section above.
Policy ChangelogA dated record of every clause we've revised. Cross-referenced from this page so you can see exactly what shifted between the version you signed up under and today's.
QUICK SIGNAL

What This Policy Page Includes

01
Clause map A short index at the head of each section so you can jump to the data type you care about — registration, device, gameplay, payment references — without scrolling the whole policy.
02
Plain-English summaries Every legal clause sits next to a plain-English line that says, in one sentence, what the clause means for your account. Read either; they say the same thing.
03
Retention windows We list how long each category of data stays on our systems. When the window closes, the record is deleted or anonymised under the schedule described in this section.
04
Your rights panel A clear block listing the requests you can make — export, correct, delete, restrict — and the channel that handles each one fastest based on the action you need.
05
Last updated stamp A visible date at the foot of the page so you always know which version of the policy you're reading. Older versions stay archived for cross-reference.
06
Contact block A direct line to the privacy team — email plus in-lobby chat — anchored at the end of the page so you never have to hunt for where to send a question.

Privacy Questions We Hear Often

We collect your registration details, the device and network you sign in from, the games you open, and the payment references tied to DANA, OVO, GoPay or QRIS movements on your account.

No. We don't sell account data to advertising brokers. We share only with processors who help us run the lobby — payment partners, identity vendors and hosting — under contract terms that match this policy.

Open your account settings and use the export or close-account controls, or email the privacy desk from your registered address. We confirm the request and complete it inside the window our jurisdiction sets.

Retention depends on the data type. Account and transaction records stay for the period local law requires; gameplay logs roll off sooner. The retention section above lists each window in detail.

Where local law permits, we host account and payment data in regions that meet our security baseline. Some processors operate from other jurisdictions under contract terms aligned with this policy.

The date stamp at the foot of the page moves whenever we update wording, and we email account holders for material changes. Prior versions stay archived so you can compare what shifted.

Reply to the original ticket and ask for escalation, or use the complaints path linked from this policy. A senior reviewer takes a second look and responds with a written outcome.